Frequently Asked Questions

Always Free Shipping

At Primadon, we offer free shipping on all orders. Order today and we’ll make sure your purchase is dispatched within 1–2 days. All orders are securely shipped via Royal Mail, ensuring reliable delivery. Once your order has been processed, you’ll receive a tracking number by email so you can easily follow your delivery.

Easy Returns or Exchanges Within 14 Days

At Primadon, we offer a 14-day return or exchange policy should you be unhappy with your order for any reason. Simply send us an email at info@primadon.de, and we’ll take care of the rest.

We stand 100% behind our products. That’s why we offer a money-back guarantee: you can return or exchange your item within 14 days of receiving it.

Your Satisfaction Matters to Us

Our customer service team is committed to providing excellent support at all times. If you have any questions, please contact us at info@primadon.de. We aim to respond within 24 hours during our business hours.

Monday to Friday: 8:00 am – 6:00 pm

At Primadon, we accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, Visa, PayPal, and more.

Do you have any further questions?

Send us a message.

Or call us on +49 175 3779179.

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Free Shipping

With us, shipping is always free – no matter where your order is delivered.

Returns Policy

Not quite right? No problem. You can return or exchange your order at any time. We offer a 14-day return or exchange policy if you are not satisfied with your purchase for any reason.

Customer Support

We place great importance on excellent customer service. Our support team is available five days a week to help with any questions or concerns.